Voltra Energy Research Network Participant Agreement

Last updated: April 18th, 2026

Thank you for participating in the Voltra Energy Research Network. This document explains the terms of your participation, what data we collect, how we use it, and your rights. Please read it carefully. Participation is voluntary and you can withdraw at any time.

You may request access to your data at any time by contacting our privacy team at privacy@voltra.com.

This Agreement incorporates Voltra's Privacy Policy by reference. Our Privacy Policy, available at voltra.com/legal/privacy, governs how we collect, use, store, share, and protect personal information across all our products and services. In case of direct conflict, the terms of this Agreement govern with respect to your participation in the Voltra Research Network specifically.

Language / Langue

This Privacy Policy is available in English. Une version française de cette politique de confidentialité est disponible sur demande à privacy@voltra.com.

(A French version of this Privacy Policy is available upon request at privacy@voltra.com.)

About the research
The Equipment
Data Collection
Connected Equipment Data
Your Privacy
Your Rights and Choices
Data Retention
Compensation and Costs
Safety and Liability
Research Ethics and Academic Use
Changes to This Agreement
Termination
Dispute Resolution
Contact Information

1. About the research

Voltra Energy Inc. ("Voltra," "we," "us") conducts research on how distributed energy resources — including solar, batteries, electric vehicles, and heat pumps — interact with residential electrical systems and the grid. Your participation helps us build better tools for energy management, grid reliability, and clean energy integration.

Participation is voluntary. You can withdraw at any time, for any reason, without penalty.

2. The Equipment

Equipment provided on loan. Voltra is providing you with energy monitoring equipment (the "Equipment"), which may include a circuit-level energy meter, current transformers (CTs), voltage reference connections, network equipment, and related materials.

Equipment remains Voltra property. The Equipment is provided to you on a loaner basis for the duration of your participation. Title to the Equipment remains with Voltra at all times. You are not purchasing the Equipment, and it is not a gift.

Installation. The Equipment may be installed in your electrical panel by an approved installer by Voltra. You agree to provide reasonable access to your electrical panel and home network for installation and any needed maintenance.

Your responsibilities.

Do not relocate, modify, disassemble, or interfere with the Equipment
Notify Voltra promptly if the Equipment appears damaged, stops working, or if you experience any electrical issues
Do not allow unauthorized third parties to service or remove the Equipment
If you sell your home or move, notify Voltra at least 30 days in advance so we can arrange equipment removal

Equipment removal. At the end of your participation (for any reason), Voltra will arrange for a licensed electrician to remove the Equipment at Voltra's cost. You agree to allow reasonable access for removal.

Reasonable wear and accidental damage. You are not responsible for normal wear and tear or accidental damage to the Equipment. You may be responsible for replacement cost if the Equipment is damaged due to tampering, modification, or neglect.

3. Data Collection

By participating, you authorize Voltra to collect the following data from your home:

Electrical measurement data: Energy use and generation at the circuit level, measured by the installed equipment. This includes whole-home electricity use, solar generation (if applicable), EV charging (if applicable), HVAC operation, water heater operation, and other monitored circuits.

Contextual device data (only if applicable and with your authorization): Data from connected devices such as smart thermostats, solar inverter monitoring systems, battery storage systems, or electric vehicle charging equipment. You will be asked to authorize each connection separately.

Utility data (only if you authorize): If you grant access via Green Button Connect My Data or a similar service, Voltra will receive electricity usage data from your utility's smart meter.

Environmental data: Weather and solar irradiance data for your geographic area, collected from public sources (NOAA, Environment Canada, NREL).

Household survey data: Information you provide about your home, appliances, and energy-using equipment through initial and annual surveys. Participation in surveys is voluntary.

Service and operations data: Diagnostic information about the Equipment itself, including connectivity status, firmware version, and error logs, used to maintain service quality.

Data we do NOT collect:

Audio or video recordings from your home
Contents of phone calls, messages, or other communications
Location data beyond your home address
Financial account information
Biometric data
Data from non-connected personal devices

4. How We Use Your Data

We use the data collected to:

Conduct research on residential energy use, distributed energy resources, and grid integration
Develop, train, and validate energy management software, algorithms, models, and products
Improve the performance of Voltra's commercial products and services
Produce aggregated and de-identified research outputs (reports, publications, presentations)
Share de-identified and aggregated data with research partners, including universities, national laboratories, and utility partners
Share de-identified and aggregated insights with commercial customers of Voltra's products

We do not sell your personal information.

Your rights under Canadian privacy law:

The right to know what personal information Voltra holds about you
The right to access your personal information in an understandable form
The right to challenge the accuracy and completeness of your information
The right to know how your information is being used and to whom it has been disclosed
The right to withdraw consent at any time, subject to legal or contractual restrictions
The right to complain to Voltra's Privacy Officer
The right to complain to the Office of the Privacy Commissioner of Canada if Voltra fails to address your concerns

Breach notification: In the event of a data breach that creates a real risk of significant harm to you, Voltra will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA. We will provide information about the nature of the breach, the steps we are taking to mitigate it, and the steps you can take to protect yourself.

Cross-border data transfers: Voltra stores and processes participant data on servers located in United States and Canada.

When your data is transferred outside Canada or the United States, it may be subject to the laws of the destination country, including potential access by foreign law enforcement or governmental authorities under legal process. Voltra takes reasonable measures to ensure that contractual and technical safeguards are in place to protect your data.

If you have concerns about how Voltra handles your personal information, you may contact our Privacy Officer at privacy@voltra.com. If your concerns are not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

5. Your Privacy

De-identification. Before any data leaves Voltra's internal research systems — whether for publication, shared with research partners, or incorporated into commercial products — it is de-identified. This means direct identifiers (your name, address, account information) are removed or replaced with anonymized codes.

Re-identification risk. We acknowledge that high-resolution energy data can theoretically be re-identified if combined with other data sources. We take reasonable precautions to prevent this and do not attempt to re-identify participants.

Data security. We store your data on secure servers with access controls, encryption at rest and in transit, and regular security audits. We follow reasonable industry practices to protect against unauthorized access.

Data sharing restrictions. Your identifiable personal information is shared only:

With Voltra personnel directly involved in the research
With service providers acting on our behalf under confidentiality obligations
When required by law (court order, regulatory request, law enforcement)
With your explicit consent

Canadian participants: Your participation is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy law.

California participants: You have rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, the right to delete, and the right to opt out of sale (we do not sell your information).

6. Your Rights and Choices

You have the right to:

Access your data. Request a copy of the data Voltra has collected from your home.
Correct your data. Request correction of inaccurate survey or metadata.
Delete your data. Request deletion of your personal information, subject to legal retention requirements and the understanding that de-identified research data incorporated into studies cannot be reversed.
Withdraw from the study. End your participation at any time, for any reason, without penalty.
Opt out of specific data collections. Decline to authorize thermostat, inverter, or utility data sharing while remaining in the study for electrical data only.

To exercise any of these rights, contact us at privacy@voltra.com

Withdrawal process. If you choose to withdraw, we will:

Stop collecting new data from the Equipment within 14 days of your request
Arrange Equipment removal within 30 days
Retain de-identified research data that has already been incorporated into studies or publications (see Section 7)

7. Data Retention

While you participate: We retain collected data for as long as you are an active participant.

After you withdraw: We delete personally identifiable data within 180 days of withdrawal, subject to:

Legal and regulatory retention requirements
Backup systems that may retain data for additional periods before cycling out (typically up to 12 months)
De-identified research data already incorporated into research studies or publications, which cannot be retroactively removed

Aggregate and de-identified data. Research data that has been aggregated or properly de-identified is not subject to deletion, as it no longer constitutes your personal information.

9. Compensation and Costs

No cost to you. Participation is free. Equipment, installation, maintenance, and removal are at no cost to you.

Energy consumption of Equipment. The Equipment consumes a small amount of electricity (typically less than $2/year) that will appear on your utility bill.

10. Safety and Liability

Voltra's liability. To the maximum extent permitted by law, Voltra's liability arising from or related to your participation is limited to the repair, replacement, or re-installation of the Equipment, or the reasonable cost of electrical repair resulting directly from Voltra's negligence. Voltra is not liable for indirect, consequential, or incidental damages.

Your responsibilities.

You confirm that you are the owner of the property or have authority to consent to Equipment installation
If you are a renter, you are responsible for obtaining any required permissions from your landlord
You agree to maintain homeowner's or renter's insurance covering the property

Emergency situations. If you experience any electrical emergency, contact your local emergency services first. Then notify Voltra.

11. Research Ethics and Academic Use

Voltra may share de-identified research data with academic partners including universities, national laboratories (such as NREL, LBNL, PNNL), and research programs operating under appropriate ethical review (IRB or equivalent).

Publications. Research findings using aggregated or de-identified data may be published in academic journals, conference proceedings, technical reports, and commercial materials. Your individual data will not be identified in any publication.

Aggregated data rights. Voltra retains the right to use aggregated and de-identified data derived from your participation in perpetuity, including for commercial purposes, even after you withdraw from the study.

12. Changes to This Agreement

We may update this agreement from time to time. Material changes will be communicated to you at least 30 days before they take effect, giving you the opportunity to withdraw if you disagree with the changes. Continued participation after the effective date of changes constitutes acceptance.

13. Termination

Either you or Voltra may end your participation at any time:

You may withdraw at any time for any reason (Section 6)
Voltra may end your participation if: the Equipment cannot be maintained in working order, you move or sell your home, you breach this agreement, the research program ends, or for any other reason with 30 days notice

Upon termination by either party, the Equipment removal, data retention, and privacy provisions above apply.

14. Dispute Resolution

Governing law. This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Disputes. Any disputes arising from or related to this agreement will first be addressed through good-faith discussion with Voltra. If resolution cannot be reached, disputes will be resolved through mediation.

15. Contact Information

Questions or concerns? Contact us:

Email: research@voltra.com

Privacy inquiries: privacy@voltra.com

Mail:

Voltra Energy Inc. 151 Charles Street W, Kitchener, Ontario

Voltra Energy US Inc. 713 N Shoreline Blvd, Mountain View, CA

Privacy officer: Aryan Afrouzi, privacy@voltra.com