Privacy Policy
Last updated: August 27th, 2025
Voltra values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you access or use our website, products, and services (collectively, the “Services”).
When you use the Services, we may collect information you provide directly to us, such as your name, email address, account information, or payment details. We may also automatically collect technical information, such as your IP address, browser type, device identifiers, and usage data, through cookies and similar technologies. This information helps us operate, improve, and secure the Services.
We use the information we collect to provide and maintain the Services, to communicate with you, to process transactions, to personalize your experience, to monitor usage trends, and to improve our offerings. We may also use your information for security purposes, including fraud prevention and compliance with legal obligations.
We do not sell your personal information. However, we may share your information with trusted third-party service providers who help us operate the Services, such as hosting providers, payment processors, analytics services, and customer support tools. These third parties are authorized to use your information only as necessary to provide services to Voltra. We may also disclose your information if required by law, regulation, legal process, or governmental request, or in connection with protecting the rights, property, and safety of Voltra, our users, or the public.
If you create an account with us, you may access, update, or delete certain personal information through your account settings. You may also contact us directly to exercise your rights under applicable Canadian, U.S., or international privacy laws, including the right to request access, correction, or deletion of your data. Depending on your jurisdiction, you may also have rights to restrict or object to certain processing activities or to request the portability of your information.
GDPR and CCPA Rights
If you are located in the European Economic Area (EEA), the United Kingdom, or California, you are entitled to additional rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA). These rights include the right to know what personal information we collect and how it is used, the right to access and receive a copy of your data, the right to request correction or deletion of your data, the right to restrict or object to certain processing activities, the right to data portability, and the right to opt out of the sale or sharing of your personal information. Voltra does not sell personal data.
To exercise these rights, you may contact us at support@voltra.energy. We may require verification of your identity before processing certain requests.
Cookie Policy
Voltra uses cookies and similar technologies to improve your experience with the Services. Cookies are small text files stored on your device that help us recognize you, analyze usage patterns, and customize your experience.
We use the following categories of cookies:
Essential cookies, which are necessary for the basic operation of the Services, such as account login and security.
Performance and analytics cookies, which help us understand how users interact with the Services so we can improve functionality and content.
Functional cookies, which remember your preferences and settings.
Advertising cookies, which may be used by third-party partners to deliver relevant content and ads.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Services. In jurisdictions such as the EU, UK, and California, you may be presented with a cookie consent banner or settings tool to manage your preferences in compliance with GDPR and CCPA requirements.
Security
We use reasonable security measures to protect your personal information against unauthorized access, use, alteration, or disclosure. However, no system or method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
Children’s Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate parental consent, we will delete that information promptly.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “last updated” date. Your continued use of the Services after any updates indicates your acceptance of the revised Privacy Policy.
Contact
If you have any questions about this Privacy Policy, Cookie Policy, or how your information is handled, you may contact us at support@voltra.energy or at our offices:
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “last updated” date. Your continued use of the Services after any updates indicates your acceptance of the revised Privacy Policy.
Contact
If you have any questions about this Privacy Policy, Cookie Policy, or how your information is handled, you may contact us at support@voltra.energy or at our offices:
Voltra Energy Inc.
151 Charles Street West, Kitchener, ON, Canada, N2G 1H6
Voltra Energy US Inc.
713 N Shoreline Boulevard, Mountain View, CA, USA, 94043