Terms and Conditions
Last updated: January 11th, 2026
THE VOLTRA SOLUTION IS PROVIDED BY VOLTRA ENERGY. THESE TERMS OF SERVICE ARE ENTERED INTO BETWEEN YOU AND VOLTRA ENERGY, REGARDLESS OF WHETHER THE VOLTRA SOLUTION DISPLAYS THIRD-PARTY BRANDING.
The following terms of service, together with any additional terms they expressly incorporate by reference (collectively, these "Terms of Service"), govern your access to and use of:
(i) Any electric vehicle charging station ("EVCS") operating on or using our software (the "Charging Services");
(ii) Any human-machine interface ("HMI"), display, kiosk, or control panel powered by Voltra software (the "Interface Services");
(iii) Any hardware, equipment, or device connected to or controlled through Voltra's platform, including EV chargers, batteries, inverters, solar systems, microgrid controllers, and industrial control systems (the "Connected Equipment");
(iv) Our web applications and any other web-based interfaces provided by us (the "Voltra Web App");
(v) Services accessed through third-party applications, websites, kiosks, or devices powered by Voltra's platform (each, a "Partner Application");
(vi) Any text, pictures, media, data, information, and other materials or content provided through the foregoing (the "Content"); and
(vii) All other content, products, or services provided by us to you, including Payment Processing Services.
The foregoing is collectively referred to as the "Voltra Solution" throughout these Terms of Service.
These Terms of Service form an agreement between you and: (i) Voltra Energy Inc., a company registered in Ontario, Canada, with its principal place of business at 151 Charles St W Suite 100, Kitchener, ON N2G 1H6, Canada, if you are using the Voltra Solution in Canada; or (ii) Voltra Energy U.S. Inc., a company registered in Delaware, with its principal place of business at 713 N Shoreline Blvd, Mountain View, CA 94043, if you are using the Voltra Solution in the United States or any other country (collectively, "Voltra", "us", "we", "our").
The term "You" or "User" refers to the person browsing, accessing, operating, or otherwise using the Voltra Solution, including:
Drivers charging electric vehicles at Voltra-powered charging stations
Operators interacting with Voltra-powered HMIs, displays, or control panels
Individuals using Voltra-powered energy management interfaces
Any other end user of Voltra-powered systems or services
"Operator" means a third party that owns, operates, or otherwise controls particular Connected Equipment at a particular location. "Site Host" has the same meaning as "Operator."
These Terms of Service are entered into by you and Voltra, regardless of whether the EVCS, Connected Equipment, or the application from which you access the Voltra Solution displays the branding of Voltra or a third party. These Terms of Service relate to the Voltra Solution only and do not alter any agreement you may have with a Site Host or Operator that owns, operates, or otherwise controls particular equipment or locations, or any agreement with a Partner that operates a Partner Application.
IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, YOU MUST NOT ACCESS OR USE AND WILL IMMEDIATELY CEASE ANY FURTHER ACCESS OR USE OF THE VOLTRA SOLUTION. BY CLICKING TO ACCEPT THESE TERMS OF SERVICE, SIGNING IN USING YOUR PHONE NUMBER OR EMAIL ADDRESS, OR BY USING THE VOLTRA SOLUTION IN ANY WAY, YOU: (A) REPRESENT AND WARRANT THAT (I) YOU HAVE REACHED THE LEGAL AGE OF MAJORITY IN YOUR JURISDICTION, (II) YOU HAVE THE CAPACITY TO ENTER INTO BINDING OBLIGATIONS, AND (III) ALL INFORMATION PROVIDED BY YOU TO US IS TRUE, ACCURATE, CURRENT, AND COMPLETE; AND (B) AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS OF SERVICE, AS UPDATED FROM TIME TO TIME IN ACCORDANCE WITH SECTION 1.
1. Changes to These Terms of Service
We reserve the right, in our sole discretion, to change any element of these Terms of Service or the Voltra Solution at any time. When we change these Terms of Service, we will post the updated version to the Voltra Solution. If required by applicable law, we will also provide you with prior notice of the change by sending you an email or notifying you by some other means.
If you reside in Canada and you do not agree with the change, you may cancel these Terms of Service as set out herein. Your continued access to or use of the Voltra Solution after any changes to these Terms of Service indicates your acceptance of such changes.
If you reside in the United States or any other country, unless you first reject the updated Terms of Service by discontinuing all use of the Voltra Solution and sending a notice of termination to legal@voltra.com, you will be deemed to accept the changes and they will take effect at the "Update Effective Time", which is the earlier of: (a) 11:00 a.m. Eastern time on the 30th day after Voltra posts them (or a later date that we specify in the update, if any); (b) your first use of a new or changed feature of the Voltra Solution that is subject to the updated part of the Terms of Service; or (c) your taking some other action to specifically accept the updated Terms of Service, such as clicking to accept them.
2. Your Account
2.1 Account Optional
You may use certain features of the Voltra Solution, such as initiating a charging session, without creating an account. However, creating an account allows you to save payment methods, view usage history, receive receipts, and access additional features.
2.2 Creating an Account
To create an account, you may authenticate using your phone number, email address, or other authentication methods we make available. When you create an account, you agree to provide accurate information and to keep your account credentials secure.
2.3 Single Sign-On
Voltra may offer single sign-on across the Voltra Web App and Partner Applications. If you create an account through a Partner Application powered by Voltra, your account information may be shared with Voltra to enable services. Similarly, if you create a Voltra account, you may be able to use it to access Partner Applications.
2.4 Account Security
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You will immediately notify us if you become aware of any unauthorized use of your account. We reserve the right to disable any account at any time in our sole discretion.
2.5 Third-Party Sign-In Services
If you choose to create or access your account using a third-party authentication service (such as Google or Apple), you acknowledge that your use of these services is subject to the terms and privacy policies of those third parties. Voltra is not responsible for the performance, availability, or security of third-party authentication services.
3. User Data
You retain ownership of the data you provide to us through the Voltra Solution ("User Data"). You grant us and our affiliates a worldwide, non-exclusive, royalty-free license to access, collect, use, process, store, and display User Data (other than personal information, which is governed by our Privacy Policy) to:
(i) Provide, develop, enhance, and improve the Voltra Solution;
(ii) Produce aggregated, de-identified data that does not identify you or any individual ("Aggregated Data"); and
(iii) Generate, claim, or share carbon credits, low-carbon fuel standard credits, or similar environmental credits.
We may use Aggregated Data for any purpose without restriction, including product development, machine learning and AI model training, grid modeling and forecasting, and research. Aggregated Data is not User Data.
4. Privacy
You authorize Voltra to collect, use, and disclose personal information in accordance with our Privacy Policy available at https://www.voltra.com/legal/privacy. We may disclose your personal information (including information about your usage sessions) to the applicable Site Host or Operator and to any Partner whose Partner Application you use, for purposes of providing services, customer support, and troubleshooting. You authorize Site Hosts, Operators, and Partners to handle your personal information in accordance with their own privacy policies, which we recommend you review.
Your Privacy Rights. Depending on where you live, you may have certain rights regarding your personal information, including the right to access, delete, or correct your data. For more information about your rights and how to exercise them, please see our Privacy Policy at https://www.voltra.com/legal/privacy or contact us at privacy@voltra.com.
California Residents: You have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, correct, and opt out of sales/sharing.
Virginia, Colorado, Connecticut, Utah Residents: You have similar rights under your state's privacy law.
Canadian Residents: You have rights under PIPEDA and applicable provincial privacy laws.
5. Data Security and Breach Notification
5.1 How We Protect Your Information
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of your information.
5.2 Notification of Security Breaches
If we become aware of a security breach affecting your personal information, we will notify you in accordance with applicable law:
(a) How We Will Notify You:
By email to the address associated with your account (if you have an account)
By prominent notice on the Voltra Solution
By other means as required by applicable law
(b) What We Will Tell You:
The nature of the breach and types of information involved
Steps we have taken to address the breach
Steps you can take to protect yourself
How to contact us for more information
(c) Timing: We will provide notice without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach.
5.3 Your Responsibilities
You are responsible for:
Keeping your account credentials secure
Notifying us promptly if you suspect unauthorized access to your account
Reviewing any notifications we send you about security matters
6. Fees and Payment
6.1 Usage Fees
When you use the Voltra Solution, you may be required to pay fees to the applicable Site Host or Operator ("Usage Fees"). Usage Fees may include:
Charging session fees for electric vehicle charging
Access fees for using equipment or facilities
Service fees for energy-related transactions
Other fees as displayed in the Voltra Solution
Usage Fees are calculated using rates determined by the applicable Site Host or Operator and displayed in the Voltra Solution. Usage Fees include applicable taxes unless otherwise indicated.
6.2 Payment Processing
Unless otherwise indicated, Voltra collects your payment of Usage Fees on behalf of the Site Host or Operator and remits such payment to them (the "Payment Processing Services"). You authorize Voltra and our payment processor (currently Stripe) to charge your payment method for the applicable Usage Fees. The processing of payments is subject to the terms and privacy policies of our payment processor.
6.3 Your Responsibility
YOU ACKNOWLEDGE AND AGREE THAT: (I) USAGE FEES ARE ESTABLISHED BY THE SITE HOST OR OPERATOR, NOT VOLTRA; (II) USAGE FEES MAY VARY BY LOCATION AND EQUIPMENT; AND (III) SITE HOSTS AND OPERATORS MAY CHANGE USAGE FEES AT ANY TIME. IT IS YOUR RESPONSIBILITY TO REVIEW THE CURRENT FEES BEFORE USING THE VOLTRA SOLUTION.
6.4 Refunds
All fees paid are final and non-refundable, unless otherwise determined by Voltra or required by applicable law.
6.5 Accurate Payment Information
If you save a payment method, you must provide current, complete, and accurate billing information and promptly update it if it changes. We reserve the right to suspend your access if payment cannot be processed.
7. License and Ownership
Subject to these Terms of Service, we grant you a worldwide, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Voltra Solution for your personal, non-commercial use. This license does not grant you ownership in the Voltra Solution or any Content. All right, title, and interest in the Voltra Solution, including all intellectual property rights, remain the sole property of Voltra or our licensors. All rights not expressly granted are reserved.
8. Your Responsibilities
8.1 General Conduct
You will not use the Voltra Solution in violation of these Terms of Service or any applicable law. You will:
(a) Use best efforts to prevent unauthorized access to your account;
(b) Follow all operating instructions, warnings, and safety guidelines displayed on or associated with the Voltra Solution, HMIs, and Connected Equipment;
(c) Observe all rules that apply at any location where you access the Voltra Solution, including safety requirements, access restrictions, and hours of operation;
(d) Only use the Voltra Solution with standard, industry-approved equipment and in accordance with manufacturer specifications;
(e) Not tamper with, modify, or attempt to bypass any safety systems, interlocks, or controls associated with Connected Equipment;
(f) Immediately report any malfunctions, safety concerns, or unusual behavior to the Site Host or Operator.
8.2 Vehicle-Specific Responsibilities (EV Charging)
If you are using the Voltra Solution to charge an electric vehicle, you will:
(a) Ensure your vehicle is in good working order with a functioning electrical system;
(b) Only use standard, industry-manufactured vehicles and charging adapters;
(c) Charge in accordance with your vehicle manufacturer's recommendations;
(d) Not use home-built vehicles, modified chargers, or non-standard equipment.
8.3 Operator Responsibilities (HMI/Equipment Use)
If you are operating Connected Equipment or interacting with HMIs powered by Voltra:
(a) You will only perform operations you are trained and authorized to perform;
(b) You will follow all safety protocols established by the Site Host, Operator, or equipment manufacturer;
(c) You acknowledge that Voltra provides software interfaces only and is not responsible for the physical equipment, its installation, maintenance, or safe operation;
(d) You will not rely on the Voltra Solution as the sole safety mechanism for any operation—all safety-critical functions must be implemented through independent systems.
8.4 Prohibited Conduct
You will not:
(a) Sublicense, sell, rent, or distribute the Voltra Solution;
(b) Interfere with servers or networks connected to the Voltra Solution;
(c) Use the Voltra Solution in violation of any law or third-party rights;
(d) Transmit viruses, malware, or other harmful code;
(e) Attempt to gain unauthorized access or bypass security measures;
(f) Reverse engineer, disassemble, or decompile the Voltra Solution;
(g) Access the Voltra Solution to build a competitive product;
(h) Remove or obscure proprietary notices.
8.5 Disclaimer of Equipment Responsibility
You acknowledge that Voltra does not own, manufacture, install, or control the EVCS, Connected Equipment, or any physical hardware. Voltra provides software and platform services only. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOLTRA DISCLAIMS ALL LIABILITY FOR CLAIMS ARISING FROM THE PHYSICAL EQUIPMENT, ITS OPERATION, OR YOUR INTERACTIONS WITH IT.
8.6 Emergencies
IN THE EVENT OF AN EMERGENCY WHILE USING THE VOLTRA SOLUTION OR CONNECTED EQUIPMENT, YOU WILL IMMEDIATELY CONTACT EMERGENCY SERVICES AND FOLLOW THEIR INSTRUCTIONS. DO NOT RELY ON THE VOLTRA SOLUTION FOR EMERGENCY RESPONSE.
8.7 Export and Sanctions Compliance
The Voltra Solution is subject to export control and sanctions laws of the United States, Canada, and other jurisdictions. By using the Voltra Solution, you represent that: (a) you are not located in, a resident of, or organized under the laws of any country or territory subject to comprehensive U.S. trade sanctions as maintained by the Office of Foreign Assets Control (OFAC) at https://ofac.treasury.gov; (b) you are not designated on any U.S. or Canadian government restricted party list; and (c) you are not acting on behalf of any such party or country. You agree not to use the Voltra Solution in violation of any applicable export control or sanctions laws.
9. Feedback
Any suggestions, ideas, or feedback you provide to us ("Feedback") will not be treated as confidential. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and commercialize Feedback in any way without compensation or obligation to you.
10. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE VOLTRA SOLUTION IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE VOLTRA SOLUTION WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE EVCS, CONNECTED EQUIPMENT, AND VOLTRA SOLUTION IS AT YOUR OWN RISK.
VOLTRA MAKES NO WARRANTIES REGARDING CONNECTED EQUIPMENT, INCLUDING WARRANTIES OF SAFETY, FUNCTIONALITY, OR COMPATIBILITY. ALL EQUIPMENT WARRANTIES ARE PROVIDED SOLELY BY THE RESPECTIVE MANUFACTURERS AND SITE HOSTS OR OPERATORS.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VOLTRA OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE "VOLTRA PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR LOST PROFITS, LOSS OF USE, LOSS OF DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER LIABILITIES, WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE VOLTRA SOLUTION.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE VOLTRA PARTIES IN CONNECTION WITH THESE TERMS OF SERVICE OR THE VOLTRA SOLUTION WILL NOT EXCEED THE GREATER OF (I) ONE HUNDRED DOLLARS ($100 USD, OR $100 CAD IF YOU RESIDE IN CANADA) OR (II) THE FEES PAID BY YOU TO VOLTRA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT INCREASE THIS MAXIMUM LIABILITY AMOUNT.
IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE VOLTRA SOLUTION, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE.
California Residents: You waive California Civil Code Section 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
New Jersey Residents: The limitations in this section do not apply to the extent they are prohibited under New Jersey law. Nothing in these Terms of Service is intended to limit your rights under the New Jersey Consumer Fraud Act or Truth-in-Consumer Contract, Warranty and Notice Act.
State Consumer Protection Laws: To the extent any state consumer protection laws prohibit limitations on implied warranties or exclusion of certain damages, the limitations above may not apply to you. You may have other rights that vary from state to state.
11.1 Exceptions to Limitations
THE LIMITATIONS ABOVE DO NOT APPLY TO: (A) YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 12; (B) EITHER PARTY'S FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT; OR (C) CLAIMS FOR DEATH OR PERSONAL INJURY WHERE APPLICABLE LAW PROHIBITS LIMITATION.
11.2 Quebec Residents
If you are a consumer residing in Quebec: (a) you may bring legal proceedings in the courts of Quebec; (b) the limitations of liability and warranty disclaimers in Sections 10 and 11 do not apply to the extent prohibited by the Consumer Protection Act (Quebec); (c) we will provide you with at least 30 days notice before making changes to these Terms that increase your obligations or reduce our obligations, and you may refuse such changes and terminate without penalty; and (d) a French version of these terms is available upon request at legal@voltra.com.
12. Indemnification
YOU WILL DEFEND, INDEMNIFY, AND HOLD HARMLESS THE VOLTRA PARTIES FROM AND AGAINST ANY CLAIMS, DAMAGES, LOSSES, COSTS, OR EXPENSES (INCLUDING REASONABLE LEGAL FEES) ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USER DATA; (B) YOUR USE OF THE VOLTRA SOLUTION, INCLUDING ANY PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE; (C) YOUR BREACH OF THESE TERMS OF SERVICE; (D) YOUR VIOLATION OF ANY APPLICABLE LAW OR THIRD-PARTY RIGHTS; OR (E) YOUR FAILURE TO FOLLOW SAFETY INSTRUCTIONS OR EQUIPMENT OPERATING GUIDELINES.
VOLTRA RESERVES THE RIGHT, AT YOUR COST, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION BY YOU.
13. Term and Termination
These Terms of Service commence when you first use the Voltra Solution and remain in effect until terminated. We may terminate these Terms of Service at any time by giving notice to you. You may terminate by deleting your account (if any) and ceasing use of the Voltra Solution.
Upon termination, all amounts you owe to Voltra become immediately due and payable. The following sections will survive termination: Sections 3 (User Data), 4 (Privacy), 5 (Data Security and Breach Notification) with respect to any breach discovered within one year after termination, 7 (License and Ownership), 9 (Feedback), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law and Jurisdiction), and 15 (General Provisions).
14. Governing Law and Jurisdiction
These Terms of Service will be governed by the laws of: (i) the Province of Ontario and the federal laws of Canada applicable therein if you are using the Voltra Solution in Canada; or (ii) the State of Delaware and the federal laws of the United States applicable therein if you are using the Voltra Solution in the United States or any other country, in each case without giving effect to any principles of conflicts of law.
You consent to the exclusive jurisdiction of courts in: (i) Toronto, Ontario if you are in Canada; or (ii) New Castle County, Delaware if you are in the United States or any other country. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
15. General Provisions
15.1 Entire Agreement
These Terms of Service constitute the entire agreement between you and us regarding the Voltra Solution and supersede all prior agreements.
15.2 Waiver
Our failure to enforce any provision is not a waiver of that provision.
15.3 Severability
If any provision is found unenforceable, the remaining provisions remain in effect.
15.4 Assignment
You may not assign these Terms of Service. We may assign without your consent in connection with a merger, acquisition, or sale of assets.
15.5 Force Majeure
NEITHER PARTY IS LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM ANY EVENT OR CIRCUMSTANCE BEYOND SUCH PARTY'S REASONABLE CONTROL, INCLUDING INTERNET FAILURES, COMPUTER EQUIPMENT FAILURES, TELECOMMUNICATION EQUIPMENT FAILURES, ELECTRICAL POWER FAILURES, STRIKES, LABOR DISPUTES, RIOTS, INSURRECTIONS, CIVIL DISTURBANCES, SHORTAGES OF LABOR OR MATERIALS, FIRES, FLOODS, STORMS, EXPLOSIONS, PANDEMICS, ACTS OF GOD, WAR, ACT OF TERRORISM, GOVERNMENTAL ACTIONS, WIDESPREAD UTILITY OR GRID INTERRUPTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, OR NON-PERFORMANCE OF THIRD PARTIES.
15.6 English Language
It is the express wish of the parties that these Terms of Service and all related documents be drawn up in English. C'est la volonté expresse des parties que la présente convention ainsi que les documents qui s'y rattachent soient rédigés en anglais.
16. Contact Us
If you have any questions or comments regarding these Terms of Service, please contact us:
Email: legal@voltra.com
Voltra Energy Inc.
151 Charles Street West, Kitchener, ON, Canada, N2G 1H6
Voltra Energy US Inc.
713 N Shoreline Boulevard, Mountain View, CA, USA, 94043